Discovery
Before you think about improving your business through coaching or training, it’s important to understand where the gaps are and what needs improvement. Our discovery processes offer a look into your business that will highlight any potential issues as well as successes.
All services are customizable to your business’ needs.
Discovery Programs
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The Point of Impact study is Impact Group’s flagship offering and the foundation of our business. Point of Impact is a process that offers business owners an in-depth look at their business from an outside perspective. Through one-on-one, confidential interview-style conversations with customers and staff, we collect quantitative and qualitative data about the functioning of your business from open and honest customer and staff experiences and opinions. You will receive a report outlining the numerical data and real quotes from your customers and staff about your business, as well as our observations, conclusions, and suggestions for moving forward. Without needing to look at financials, the Point of Impact study is the ultimate view of your business from the outside in and vice versa. This process is the best profit-building and -sustaining service that a business can do for itself.
We have conducted over 100 Point of Impact studies across four provinces and ten states for crop input retails, farm equipment companies, and grain and livestock businesses.
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Impact 21 offers quantitative data gathered by online surveys from your staff and customers. Through our 21 satisfaction questions, as well as the rating of the importance of your services versus the actual performance, you will get a general look at how your customers and staff view your business. Through this data we will be able to see where there may be gaps in your operation and where things are working well.